SOC and IT security teams suffer from stress and burnout outside work: report

SOC and IT security teams feel burned out after working hours, a Trend Micro study has discovered, and managers are overwhelmed with high volume of alerts.

SOC (security operations centres) and IT security teams in Australia and New Zealand are suffering from high levels of stress outside of the working day—with alert overload as culprit, according to a study by Trend Micro.

Two-thirds (66%) of respondents say their home lives are being emotionally impacted by their work, which is to manage IT threat alerts. Three in five (60%) feel their team is being overwhelmed by the volume of alerts and 43% admit that they are not confident in their ability to prioritise and respond to them.

It is no wonder therefore that teams are spending on average 26% of their time dealing with false positives.

These findings are corroborated by a recent Forrester study, which found that “security teams are heavily understaffed when it comes to incident response, even as they face more attacks. Security operations centres (SOCs) need a more-effective method of detection and response; thus, XDR takes a dramatically different approach to other tools on the market today.”

Outside work, the high volumes of alerts leave many SOC managers unable to switch off or relax, and they tend to be irritable with friends and family. Inside work, they cause individuals to turn off alerts (45% do so occasionally or frequently), walk away from their computer (49%), hope another team member will step in (57%), or ignore what is coming in entirely (45%).

Dr Victoria Baines, cybersecurity researcher and author, says: “We are used to cybersecurity being described in terms of people, process, and technology.

All too often, though, people are portrayed as a vulnerability rather than an asset, and technical defences are prioritised over human resilience. It is high time we renewed our investment in our human security assets. That means looking after our colleagues and teams, and ensuring they have tools that allow them to focus on what humans do best.”

With 66% of respondents already dealing with a breach or expecting one within the year, and the estimated average cost per breach is US$235,000, the consequences of such actions could be disastrous.

Mick McCluney, Trend Micro ANZ technical director, notes: “SOC team members play a crucial role on the cyber frontline, managing and responding to threat alerts to keep their organisations safe from potentially catastrophic breaches. But as this research shows, that pressure sometimes comes at an enormous personal cost.”

McCluney suggests: “To avoid losing their best people to burnout, especially as Australia and New Zealand face ongoing cybersecurity talent shortages, organisations must look to more sophisticated threat detection and response platforms that can correlate and prioritise alerts. This will not only improve overall protection but also enhance analyst productivity and job satisfaction levels.”

Trend Micro Vision One is Trend Micro’s answer to the struggles of SOC teams. Prioritised, correlated alerts using data from the entire IT environment help teams spend their time more wisely. Fewer alerts and stronger intelligence allow teams to regain balance in their work life and ease the emotional toll of security.


The much awaited iTWire Shop is now open to our readers.

Visit the iTWire Shop, a leading destination for stylish accessories, gear & gadgets, lifestyle products and everyday portable office essentials, drones, zoom lenses for smartphones, software and online training.

PLUS Big Brands include: Apple, Lenovo, LG, Samsung, Sennheiser and many more.

Products available for any country.

We hope you enjoy and find value in the much anticipated iTWire Shop.



iTWire TV offers a unique value to the Tech Sector by providing a range of video interviews, news, views and reviews, and also provides the opportunity for vendors to promote your company and your marketing messages.

We work with you to develop the message and conduct the interview or product review in a safe and collaborative way. Unlike other Tech YouTube channels, we create a story around your message and post that on the homepage of ITWire, linking to your message.

In addition, your interview post message can be displayed in up to 7 different post displays on our the site to drive traffic and readers to your video content and downloads. This can be a significant Lead Generation opportunity for your business.

We also provide 3 videos in one recording/sitting if you require so that you have a series of videos to promote to your customers. Your sales team can add your emails to sales collateral and to the footer of their sales and marketing emails.

See the latest in Tech News, Views, Interviews, Reviews, Product Promos and Events. Plus funny videos from our readers and customers.


Similar Articles


Most Popular

The Employee Retention Tax Credit- A Game-Changing Opportunity for Entrepreneurs

The Employee Retention Tax Credit- A Game-Changing Opportunity for Entrepreneurs Unveiling the Hidden Treasury: How the ERC Can Catapult Your Business's Success In the dynamic world...

How GotBackUp Can Help Small Business Owners Keep Their Data Safe and Secure

How GotBackUp Can Help Small Business Owners Keep Their Data Safe and Secure As a small business owner, your data is one of your most...

New SaaS hacks highlight requirement for back-up data security

New SaaS hacks highlight the requirement for backup data security Venture IT and suppliers alike are required to prioritize strong backup information security plans and...

Flag Counter