Union Financial institution of the Philippines (UnionBank) not too long ago received large on the prestigious Retail Banker Worldwide (RBI) Asia Trailblazer Awards, the place it was in a position to showcase its quite a few improvements and milestones in digital banking and transformation previously 12 months.
Over time, the Financial institution has received reward for these efforts from numerous native and worldwide award-giving our bodies, a testomony to its accomplishments in creating options that elevate lives and fulfills desires.
For this 12 months’s awarding ceremony, UnionBank’s eight awards spanned over four main classes. “Greatest Remittances Initiative” award for the Financial institution’s Ship-i2i answer. Ship-i2i is a service that gives a less expensive, safer, and close to real-time cross-border remittance from Singapore to wherever within the Philippines, together with faraway communities usually lower off from worldwide fee methods. It streamlines the method for rural banks when receiving funds from abroad. From a timeframe of as much as 20 days, Ship-i2i rural banks will be capable of obtain remittances in mere seconds.
The Financial institution additionally took residence the “Greatest ATM and Self-Service Innovation” award for Undertaking BitBox, which launched the first-ever digital forex ATM within the nation that’s backed by the BankoSentral ng Pilipinas (BSP), offering UnionBank prospects with a safe and handy technique to convert their money into cryptocurrency and vice versa.
For its Digital RM answer, UnionBank was awarded “Greatest Retail Financial institution – Philippines.” Via this innovation, managing a UnionBank account is now simpler as prospects can simply attain out to their respective digital relationship managers for all issues associated to their account. It’s additionally one in all two methods prospects can open a brand new account on-line, the opposite possibility being the UnionBank On-line app’s digital account opening characteristic.
One other successful challenge was the UnionBankGlobalLinker Commerce Join initiative, which was awarded “Greatest Social Media Advertising Marketing campaign.” UnionBankGlobalLinker is an modern free-to-use digital platform using world-class expertise that permits MSMEs to entry enterprise provides for a less complicated, simpler, worthwhile, and fulfilling expertise to develop their enterprise. It flew out 25 Filipino Enterprise homeowners to Singapore and attended Commerce Join, a cross border International SME Meetup.
Apart from the 4 aforementioned awards, UnionBank additionally garnered commendations for 4 different initiatives, bringing the full quantity to eight accolades from the award-giving physique.
Amongst these commendations is “Most Revolutionary Department Providing” for The ARK, the nation’s pioneering absolutely digital and paperless banking department. UnionBank launched the very first ARK department again in 2017 with the aim of harnessing expertise to revolutionize the best way folks take a look at banking. As of September 2020, the full variety of ARK branches within the nation is at 50.
The Financial institution additionally earned a “Greatest Workers Coaching and Improvement Programme” commendation for The ARK Ambassadors. Deployed in every ARK department rather than tellers, the position of those ambassadors is to behave as guides for purchasers, answering their queries and aiding them in using The ARK’s on-premise digital banking options.
UnionBank’s Machine Studying and AI in Enterprise was counseled for “Greatest Use of Machine Studying”. With the Financial institution’s robust information science/tech capabilities and wealthy historic information, it was in a position to develop and operationalize machine studying fashions all through the group.
And eventually, for its agile work tradition, the Financial institution obtained an “Excellence in Worker Engagement” commendation. A key part of the Financial institution’s digital transformation journey, the adoption of an agile mindset and company tradition has allowed the Financial institution to digitize effectively. It additionally continues to play a serious position within the Financial institution’s potential to constantly ship options that meet the ever-changing wants of consumers.
UnionBank’s current wins on the RBI Awards are the most recent amongst accolades obtained this 12 months alone, following the Financial institution’s current naming within the BankQuality Shopper Survey on Retail Banks because the second most useful financial institution within the Asia-Pacific Area through the COVID-19 pandemic in Could this 12 months.
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